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83) The role of liaison falls into which of Mintzberg's managerial classifications? A) decisional B) informational C) interpersonal D) symbolic 84) The role of entrepreneur falls into which of Mintzberg's managerial classifications? A) decisional B) informational C) interpersonal D) symbolic 85) According to Mintzberg, managers in their informational role act as A) figureheads for the organization. B) leaders. C) nerve centres of the.
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21) Many existing retail firms, such as Canadian Tire, Office Depot, The Bay, and the National Post have developed Web sites as extensions of their traditional bricks-and-mortar businesses, these businesses represent a hybrid clicks-and-mortar business model. 22) Business-to-Business (B2B) electronic commerce involves retailing products and services to individual shoppers. 23) Business-to-business.
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54) Information ________ refers to the complexity and content of a message. A)  richness B) interactivity C) ubiquity D) global reach 55) Internet/Web technology is available everywhere: at work, at home, and elsewhere via mobile devices, anytime. This best describes ________. A) social technology B) interactivity C) ubiquity D) global reach 56) The marketspace includes, potentially, billions of.
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53) Which of the following statements best describes the business value of improved decision making? A) Improved decision making creates better products. B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual.
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144) Knowledge workers usually have high levels of education and memberships in professional organizations and are often asked to exercise ________ judgment as a routine aspect of their work. 145) Knowledge workers are ________; wasting a knowledge worker's time is simply too expensive. 146) ________ have visualization, rendering, and simulation.
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124) Knowledge residing in the minds of employees that has not been documented is called ________. 125) Knowledge that has been documented is called ________. 126) ________ refers to the set of business processes developed in an organization to create, store, transfer, and apply knowledge. 127) The ________ knowledge management systems.
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74) The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology? A) ubiquity B) personalization/customization C) richness D) interactivity 75) The integration of video, audio, and text marketing messages into a single marketing message and consumer experience describes which dimension of e-commerce.
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21) Knowledge residing in the minds of employees that has not been documented is called explicit knowledge. 22) Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents. 23) Knowledge is universally applicable and easily moved. 24) The chief knowledge officer is the organizational role responsible for.
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31) Disintermediation provides major benefits to the distributor. 32) In general, for digital goods, the marginal cost of producing another unit is about zero. 33) An information broker provides product, pricing, and availability information to individuals and businesses and generates revenue from advertising or from directing buyers to sellers. 34) A.
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94) Businesses retailing products and services directly via the Internet to individual consumers best describes A) B2B electronic commerce. B) C2C electronic commerce. C) M-commerce. D) B2C electronic commerce. 95) Consumers selling goods and services electronically to other consumers best describes: A) disintermediation. B) C2C electronic commerce. C) M-commerce. D) B2C electronic commerce. 96) Tools that record customer activities at.
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61) ________ management systems are general-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge. A) Intelligent knowledge B) Knowledge network C) CAD D) Enterprise-wide knowledge 62) ________ automates the creation and revision of designs, using computers and sophisticated graphics software A) Intelligent knowledge B) Knowledge network C) CAD D) Enterprise-wide knowledge 63) ________.
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188) Identify two supply chain models. Which is better? 189) Identify two types of customer relationships management applications. 190) Identify five benefits of customer relationship management systems. 191) You have been hired by Santori, Inc., a small company that imports and distributes an Italian sparkling water. The company is interested in what.
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71) What is meant by the statement "knowledge is sticky"? A) Knowledge is hard to move. B) Knowledge is universally applicable. C) Knowledge works only in certain situations. D) Knowledge is intangible. 72) Which of the following is NOT one of the main four dimensions of knowledge described in the chapter? A) Knowledge is a.
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101) Virtually all expert systems deal with problems of A) policy development. B) classification. C) logic and control. D) high complexity. 102) Expert systems are expensive and time-consuming to maintain because A) their rule base is so complex. B) they rely on equipment that becomes outdated. C) their rules must be reprogrammed every time there is a change.
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81) Once a knowledge taxonomy is developed, documents are all ________ with the proper classification. A) tagged B) linked C) tupled D) referenced 82) Which of the following statements about the use of wikis by firms is NOT true? A) They are inexpensive and easy to implement. B) Users are able to modify wiki content contributed.
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31) Intelligent agents can discover underlying patterns, categories, and behaviours in large data sets. 32) Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization. 33) Given their limitations, expert systems are seldom.
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1) Many decisions have elements of both types of decisions and are semistructured, where only part of the problem has a clear-cut answer provided by an accepted procedure. 2) Senior executives face many unstructured decision situations, such as establishing the firm's five- or ten-year goals or deciding new markets to enter. 3).
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111) ________ systems include Internet-based collaboration environments such as Google Sites and IBM's Lotus Notes, social networking, e-mail, and instant messaging. A) CAD B) Virtual reality C) Fuzzy logic D) Collaboration 112) We live in an information economy in which the major source of wealth and prosperity is the production and distribution.
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147) A(n) ________ business model has the Web site as an extension of a traditional bricks-and-mortar business. 148) A(n) ________ is another term for a private industrial network. 149) Building a successful e-commerce site requires a keen understanding of business, technology, and social issues, as well as a ________ approach. 150) If.
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175) What is knowledge management? What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management? 176) Briefly outline the knowledge management chain as it might apply to the online catalog system of a public library. 177) Identify the three major.
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84) Reducing the business process layers in a distribution channel is called A) disintermediation. B) BPR. C) market segmentation. D) network effects. 85) Digital goods are goods that are A) produced digitally. B) sold over digital networks. C) delivered digitally. D) used with digital equipment. 86) Compared to traditional goods, digital goods have A) greater pricing flexibility. B) lower marketing costs. C) higher.
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31) The first stage in Simon's decision-making process model is the design stage. 32) The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others. 33) MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from.
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1) Wisdom is thought to be the collective and individual experience of applying knowledge to the solution of problems. 2) Wisdom management refers to the set of business processes developed in an organization to create, store, transfer, and apply knowledge. 3) The second knowledge management systems sought to build corporate.
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137) ________ electronic commerce involves consumers selling directly to consumers. 138) The use of handheld wireless devices for purchasing goods and services from any location has been termed ________. 139) E-commerce Web sites have ________ to track a shopper's every step through an online store. 140) ________ enables the computer-to-computer exchange.
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41) Collaboration systems include Internet-based collaboration environments such as Google Sites and 42) We live in an information economy in which the major source of wealth and prosperity is the production and distribution of information and knowledge. 43) Knowledge management has become an important theme at many large business firms.
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64) TextbooksRus.com is an e-commerce business that creates revenue by selling technical manuals and books online. Their customers are people from technical fields who shop there because of the specialization of TextbooksRus. Which business model best describes the way this business participates in e-commerce? A) playpure B) bricks and clicks C) clicks-and-mortar D) pureplay 65).
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154) In ________, the inference engine begins with the information entered by the user and searches the rule base to arrive at a conclusion. 155) ________ is thought to be the collective and individual experience of applying knowledge to the solution of problems. 156) ________ is explicit knowledge that exists in.
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41) Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS. 42) During a GDSS meeting, the attendees control the use of GDSS tools. 43) Business informatics and analytics are products defined by technology vendors and consulting firms. 44) Businesses must deal with both structured and unstructured data from.
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134) ________ are specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company. 135) Knowledge management also includes a diverse group of ________, such as data mining, expert systems, neural networks, fuzzy logic, genetic algorithms, and intelligent agents. 136) ________.
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11) Price discrimination is selling the same goods, or nearly the same goods, to different targeted groups at similar prices. 12) E-commerce technologies permit personalization. 13) The technology also permits customization is changing the delivered product or service based on a user's preferences or prior behaviour. 14) In dynamic pricing, the.
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1) E-commerce is ubiquitous, meaning that is it available just about everywhere, at all times. 2) Marketspace is a marketplace extended beyond traditional boundaries and removed from a temporal and geographic location. 3) The first wave of e-commerce transformed the business world of books, music, and air travel. 4) In the second wave.
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41) Exchanges proliferated during the early years of e-commerce, but many have failed, in part because they encouraged competitive bidding that drove prices down. 42) Automobile manufacturing is an example of a vertical market. 43) Building a successful e-commerce site requires a keen understanding of business, technology, and social issues, as.
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91) Investment workstations A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. B) provide an important source of expertise for organizations. C) allow groups to work together on documents. D) are used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. 92) Which of the.
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164) Systems that integrate genetic algorithms, fuzzy logic, neural networks, and expert systems are called ________ systems. 165) ________ systems include Internet-based collaboration environments such as Google Sites and IBM's Lotus Notes, social networking, e-mail, and instant messaging. 166) We live in an information economy in which the major source of wealth.
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180) Identify three important qualities or capabilities of knowledge work systems. 181) Discuss the concept of virtual reality, especially with regard to VRML and its applications in the business arena. 182) What is the difference between a neural network, fuzzy logic, and genetic algorithms? Which would be most useful to an organization.
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73) Which type of decision is calculating gross pay for hourly workers? A) structured B) unstructured C) semistructured D) none of the above 74) The decision to approve a capital budget is an example of a(n) ________ decision. A) semistructured B) unstructured C) structured D) undocumented 75) The decisions involved in creating and producing a corporate intranet can be classified.
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127) Merchants to segment the market into groups who are willing to pay different prices and permits merchants to engage in ________, selling the same goods, or nearly the same goods, to different targeted groups at different prices. 128) E-commerce technologies permit ________. Merchants can target their marketing messages to.
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104) Building a successful e-commerce site requires a keen understanding of ________, as well as a systematic approach. A) digital, technology, and cultural issues B) digital, technology, and social issues C) business, technology, and cultural issues D) business, technology, and social issues 105) If you have some experience with computers, you might decide ________. A).
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11) In their informational role, managers act as entrepreneurs by initiating new kinds of activities; they handle disturbances arising in the organization; they allocate resources to staff members who need them; and they negotiate conflicts and mediate between conflicting groups. 12) High-quality decisions require high-quality information. 13) Even with timely, accurate.
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63) Robert is getting great information from his system. It is accurate information, but for some reason Robert continues to make bad decisions. This case illustrates which main reason of why investments in technology don't always produce positive results? A) information quality B) management filters C) organizational culture D) lack of resources 64) Helen is.
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11) Knowledge management also includes a diverse group of intelligent techniques, such as data mining, expert systems, neural networks, fuzzy logic, genetic algorithms, and intelligent agents. 12)  Enterprise content management systems help organizations manage both types of information. 13) Major enterprise content management systems also enable users to access external.
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