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76)  ________ are computer-based simulated environment intended for its users to inhabit and interact via graphical representations called avatars. A) Wikis B) Virtual worlds C) Social networking D) E-mail 77)  ________ are online communities for expanding users' business or social contacts by making connections through their mutual business or personal connections. A) Wikis B) Virtual worlds C) Social.
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96) Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making? A) TPS B) Extranets C) KMS D) CRM 97) An information system for ________ would NOT be categorized as a KMS. A) distributing documents B) documenting the expertise of company specialists C).
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11) One of the four key technological trends responsible for ethical stresses are the use of iPhones. 12) The use of computers to combine data from multiple sources and create electronic dossiers of detailed information on individuals is called spoofing. 13) Nonobvious relationship awareness (NORA) is technology that can find obscure hidden.
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181) Identify and discuss the major types of information systems that serve the main management groups within a business. What are the relationships among these systems? 182) You have been hired to work with 10 salespeople from different branches of a national business in creating an online training site for new.
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21) Many companies monitor what their employees are doing on the Internet to prevent them from wasting company resources on nonbusiness activities. 22) The claim to privacy is protected in the Canadian, U.S., and German constitutions in a in exactly the same way and in other countries through various statutes. 23).
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56) Which of the following is an example of a disruptive technology? A) digital photography B) a new version of Microsoft Excel C) a third generation iPod D) an all-in-one printer 57) Which of the following would NOT be considered a disruptive technology? A) instant messaging B) e-mail C) Internet telephony D) PCs 58) The interaction between information systems and.
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182) Explain how IT might flatten an organization's structure. 183) You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. What competitive strategies could Smalltown Computer exert? Which ones will it have difficulty exercising? 184) How can information systems be used.
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56) Identifying customers is a responsibility of the ________ function. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing 57) Producing bills of materials is a business process within the ________ function. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing 58) Which of the following is an.
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106) The research on IT and business performance has found that the more successfully a firm can align information technology with its ________, the more profitable it will be. A) business goals B) competitive forces C) value chain D) value web 107) One of the questions that should be asked in performing a strategic systems.
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129) A(n) ________ is a set of logically related activities for accomplishing a specific business result. 130) A Web interface used to present integrated personalized business content to users is called a(n) ________. 131) ________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance.
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1) An adhocracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals. 2) Information systems and organizations influence one another. 3) From the point of view of economics, information systems technology can be viewed as a factor of production that can be substituted for traditional.
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11) In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries. 12) Mass customization is a form of mass production. 13) Strong linkages to customers and suppliers decrease switching costs. 14) Chapters.Indigo.ca keeps track of user preferences for book and CD purchases and can recommend.
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159) Companies can connect their intranets to internal company ________ systems, enabling employees to take actions central to a company's operations 160) ________ expedite the flow of information between the firm and its suppliers and customers. 161) Teams of employees who work together from many different locations around the world need tools.
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191) Describe in detail the major factors to determine when performing a strategic systems analysis. 192) What makes the iPad a disruptive technology? Who are likely to be the winners and losers if the iPad becomes a hit? Why? 193) What competitive strategy are the credit card companies pursuing? How do information.
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185) You are consulting with the owner of Better Bodies, a national chain of gyms. What strategies might Better Bodies use in applying information services to achieve a competitive advantage? 186) The text describes Michael Porter's view of the Internet as somewhat negative. What negative influences does Porter see? Describe several.
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167) The Internet can make competitive ________ disappear very quickly because virtually all companies can use this technology. 168) To align IT with the business and use information systems ________ for competitive advantage, managers need to perform a strategic systems analysis. 169) The competitive advantages strategic systems confer do not.
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116) Information systems are key instruments for ________ scanning, helping managers identify external changes that might require an organizational response. A) political B) environmental C) systems D) technical 117) Google was not a first mover in ________ but an innovative follower that was able to maintain rights to a powerful new search algorithm called PageRank. A).
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188) How is the concept of core competency relevant to Smalltown computer, a local computer repair store that builds custom computers? Give examples. 189) How is Internet technology useful from a network economics perspective? Give examples. 190) Define and describe a business ecosystem. Give an example of a business ecosystem. .
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184) Describe the role of IT governance within the firm. 185) Apex Vacuum, a family-owned manufacturer of budget vacuums, has grown exponentially over the last few years. However, the company is having difficulty preparing for future growth. The only information system used at Apex is an antiquated accounting system. The company.
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41) RSI is unavoidable for a computer keyboard worker. 42) Technostress is a computer-related malady whose symptoms include fatigue. 43) Radiation from computer display screens has been proved to be a factor in CVS. 44) Your behaviour is being tracked, and you are being targeted on the Web so that you are exposed.
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147) ________ resistance is one of the great difficulties of bringing about organizational change–especially the development of new information systems. 148) Managers who know how to work with the ________ of an organization will be more successful than less-skilled managers in implementing new information systems. 149) All organizations are composed of.
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31) Standard operating procedures are precise rules, procedures, and practices that have been developed to cope with virtually all expected situations. 32) People in organizations occupy different positions with similar specialties, concerns, and perspectives. 33) Political resistance is one of the great difficulties of bringing about organizational change. 34) All organizations are.
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127) An ________ is a stable, formal social structure that takes resources from the environment and processes them to produce outputs. 128) In the ________ definition of organizations, capital and labour are transformed by the firm through the production process into products and services. 129) All organizations, including business firms, become very.
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1) Advances in data storage have made routine violation of individual privacy more difficult. 2) Software piracy is bad for business. 3) In today's new economic environment, managers who violate the law and are convicted will most likely spend time in prison. 4) Ethical issues in information systems have been given.
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116) Fulfilling a customer order involves a complex set of steps that requires the close coordination of the ________ functions. A) sales, accounting, and manufacturing B) production, accounting, and manufacturing C) sales, production, and manufacturing D) sales, accounting, and production 117) A ________ captures purchase and payment data at a physical location where goods or.
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66) The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as A) switching costs. B) transaction costs. C) procurement. D) agency costs. 67) Which of the following statements is NOT true about information technology's impacts on business firms? A) It helps firms expand in size. B) It.
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31) Enrolling employees in benefits plans is a business process handled by the finance and accounting function. 32) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favour of cross-functional systems. 33) Managers need TPSs to monitor the status of internal.
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1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information. 2) Deciding whether to introduce a new product line is the responsibility of an operational manager. 3) Business processes refer to the manner in which work is organized, coordinated, and focused to produce a.
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187) How can a good CRM system increase profits for a company? 188) What is the connection between organizations, information systems, and business processes? 189) What are cross-functional business processes? Give an example. 190) The retail home improvement chain you work for, DIY Discount, has noticed that one of its brands of faucets.
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179) Differentiate between the technical and behavioural definitions of an organization. 180) Mintzberg's classification of organizational structure identifies five basic kinds of organizational structures. List them and give a generic example of each. 181) List three organizational factors that can prevent a firm in fully realizing the benefits of a new information.
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76) Ontario Iron Works Ltd. has just located a Web portal that gives access to many companies from which they can purchase their raw material from; this illustrates the competitive force of ________. A) customers B) new market entrants C) substitute products and services D) suppliers 77) John has opened a new Web-based retail book.
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86) Walmart's continuous replenishment system allows it to: A) provide mass customization. B) provide an efficient customer response system. C) strengthen customer intimacy. D) achieve economy of scale. 87) A core competency A) defines mass customization. B) is one of Porter's competitive forces. C) is another way to describe benchmarking. D) is an activity for which a firm is.
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21) The law of diminishing returns always applies to digital, as well as traditional companies. 22) In network economics, the more people that use Microsoft Office software and related products, the greater its value. 23) The term "business ecosystem" describes the interplay between the various organizational forces within a firm. 24) The use.
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149) This ________ of data in hundreds of separate systems ("silos of information") degrades organizational efficiency and business performance. 150) ________ systems integrate the key business processes of an entire firm into a single software system that enables information to flow seamlessly throughout the organization. 151) ________ systems help businesses.
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41) Enterprise systems often include transactions with customers and vendors. 42) Supply chain management systems are more externally oriented than enterprise systems. 43) Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems. 44) CN reduced costs and improved customer service significantly because it had learned.
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21) Knowledge management systems (KMS) also link the firm to external sources of knowledge. 22) KMS support processes for acquiring, storing, distributing, and applying knowledge, as well as processes for creating new knowledge and integrating it into the organization. 23) DSS applications create deep-seated changes in the way the firm conducts.
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96) The Internet raises the bargaining power of customers by A) creating new opportunities for building loyal customer bases. B) making more products available. C) making information available to everyone. D) lowering transaction costs. 97) The value chain model A) categorizes five related advantages for adding value to a firm's products or services. B) sees the supply.
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11) Transaction processing systems are often so central to a business that TPS failure for a few hours can lead to a firm's demise and perhaps that of other firms linked to it. 12) Middle management needs systems to help with monitoring, controlling, decision making, and administrative activities. 13) Sometimes you will.
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169) Very large firms with ________ divisions and product lines might allow each division to have its own information systems group. 170) ________ are representatives of departments outside of the information systems group for whom applications are developed. 171) The ________ function is responsible for selling the product. 172) The ________ function.
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137) A(n) ________ activity is a part of the organization's infrastructures, human resources, technology, and procurement that makes the delivery of the firm's products or services possible. 138) Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered ________. 139) The ________ is a collection of independent.
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157) Large, ________ organizations, which primarily developed before the computer age, are often inefficient, slow to change, and less competitive than newly created organizations. 158) Information systems can ________ the number of levels in an organization by providing managers with information to supervise larger numbers of workers and by giving lower-level.
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