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Study Resources (Accounting)

11) Knowledge management also includes a diverse group of intelligent techniques, such as data mining, expert systems, neural networks, fuzzy logic, genetic algorithms, and intelligent agents. 12)  Enterprise content management systems help organizations manage both types of information. 13) Major enterprise content management systems also enable users to access external.
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149) ________ systems enable the firm to model its existing supply chain, generate demand forecasts for products, and develop optimal sourcing and manufacturing plans. 150) ________ systems manage the flow of products through distribution centres and warehouses to ensure that products are delivered to the right locations in the most.
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74) The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology? A) ubiquity B) personalization/customization C) richness D) interactivity 75) The integration of video, audio, and text marketing messages into a single marketing message and consumer experience describes which dimension of e-commerce.
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1) Wisdom is thought to be the collective and individual experience of applying knowledge to the solution of problems. 2) Wisdom management refers to the set of business processes developed in an organization to create, store, transfer, and apply knowledge. 3) The second knowledge management systems sought to build corporate.
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129) ________ is built around thousands of predefined business processes that reflect best practices. 130)  A firm would use ________ tables provided by the software to tailor a particular aspect of the system to the way it does business. 131) Enterprise software is unusually complex, and extensive ________ may degrade.
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94) Companies with effective supply chain management systems can expect A) improved customer service and responsiveness. B) cost reduction. C) reduced inventory levels. D) all of the above. 95) A ________ is a method of interaction with a customer, such as telephone or customer service desk. A) point of presence B) touch point C) sales point D) client.
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31) Disintermediation provides major benefits to the distributor. 32) In general, for digital goods, the marginal cost of producing another unit is about zero. 33) An information broker provides product, pricing, and availability information to individuals and businesses and generates revenue from advertising or from directing buyers to sellers. 34) A.
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11) Price discrimination is selling the same goods, or nearly the same goods, to different targeted groups at similar prices. 12) E-commerce technologies permit personalization. 13) The technology also permits customization is changing the delivered product or service based on a user's preferences or prior behaviour. 14) In dynamic pricing, the.
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159) ________ uses many of the same data, tools, and systems as customer relationship management to enhance collaboration between a company and its selling partners. 160) ________ software deals with employee issues that are closely related to CRM, such as setting objectives, employee performance management, performance-based compensation, and employee training..
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169) Malicious software programs referred to as ________ include a variety of threats such as computer viruses, worms, and Trojan horses. 170) ________ is a crime in which an imposter obtains key pieces of personal information to impersonate someone else. 171) ________ is the scientific collection, examination, authentication, preservation, and analysis.
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104) Building a successful e-commerce site requires a keen understanding of ________, as well as a systematic approach. A) digital, technology, and cultural issues B) digital, technology, and social issues C) business, technology, and cultural issues D) business, technology, and social issues 105) If you have some experience with computers, you might decide ________. A).
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188) Identify two supply chain models. Which is better? 189) Identify two types of customer relationships management applications. 190) Identify five benefits of customer relationship management systems. 191) You have been hired by Santori, Inc., a small company that imports and distributes an Italian sparkling water. The company is interested in what.
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147) A(n) ________ business model has the Web site as an extension of a traditional bricks-and-mortar business. 148) A(n) ________ is another term for a private industrial network. 149) Building a successful e-commerce site requires a keen understanding of business, technology, and social issues, as well as a ________ approach. 150) If.
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127) Merchants to segment the market into groups who are willing to pay different prices and permits merchants to engage in ________, selling the same goods, or nearly the same goods, to different targeted groups at different prices. 128) E-commerce technologies permit ________. Merchants can target their marketing messages to.
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185) What are the benefits of enterprise systems? What are the challenges of enterprise systems? 186) Identify two classifications for supply chain software. For each classification, identify five capabilities. 187) What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains? .
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11) Inefficiencies in the supply chain, such as parts shortages, underutilized plant capacity, excessive finished goods inventory, or high transportation costs, are caused by inaccurate or untimely information. 12) If a manufacturer had perfect information about exactly how many units of product customers wanted, when they wanted them, and when.
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41) Exchanges proliferated during the early years of e-commerce, but many have failed, in part because they encouraged competitive bidding that drove prices down. 42) Automobile manufacturing is an example of a vertical market. 43) Building a successful e-commerce site requires a keen understanding of business, technology, and social issues, as.
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1) Enterprise systems feature a set of integrated software modules and a central database that enables data to be shared by many different business processes and functional areas throughout the enterprise. 2) Enterprise software is built around thousands of predefined business processes that reflect best practices. 3) If the enterprise software.
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64) In addition to reducing costs, supply chain management systems help increase ________. A) expenses B) sales C) inventory D) taxes 65) Betty is using a new system at work. She finds that it really has improved her effectiveness in using data, tools, and systems to enhance collaboration between a company and its selling.
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41) CRM software can help organizations identify high-value customers for preferential treatments. 42) Analytical CRM uses a customer data warehouse and tools to analyze customer data collected from the firm's customer touch points and from other sources. 43) Enterprise systems require fundamental changes in the way the business operates. 44) Around.
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1) E-commerce is ubiquitous, meaning that is it available just about everywhere, at all times. 2) Marketspace is a marketplace extended beyond traditional boundaries and removed from a temporal and geographic location. 3) The first wave of e-commerce transformed the business world of books, music, and air travel. 4) In the second wave.
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104) Selling a customer with a checking account a home improvement loan is an example of A) operational CRM. B) direct marketing. C) cross-selling. D) cross-channel promotions. 105) Which of the following is an important capability for service processes that is found in most major CRM software products? A) returns management B) lead management C) account management D).
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54)  John is looking at the business processes that are critical in his firm. The processes include general ledger, accounts payable, accounts receivable, fixed assets, cash management and forecasting, product-cost accounting, cost-centre accounting, asset accounting, tax accounting, credit management, and financial reporting. Which of the business processes supported by enterprise.
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74) When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with A) configuration tables. B) project workbooks. C) data dictionaries. D) middleware. 75) In order to achieve maximum benefit from an enterprise software package, a business A) customizes the software to match all.
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54) Information ________ refers to the complexity and content of a message. A)  richness B) interactivity C) ubiquity D) global reach 55) Internet/Web technology is available everywhere: at work, at home, and elsewhere via mobile devices, anytime. This best describes ________. A) social technology B) interactivity C) ubiquity D) global reach 56) The marketspace includes, potentially, billions of.
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139) Goods start out as ________ and, as they move through the supply chain, are transformed into intermediate products, and finally, into finished products. 140) Nike's contract suppliers do not ________ runners from scratch. 141) The ________ portion of the supply chain includes the company's suppliers, the suppliers' suppliers, and.
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21) Many existing retail firms, such as Canadian Tire, Office Depot, The Bay, and the National Post have developed Web sites as extensions of their traditional bricks-and-mortar businesses, these businesses represent a hybrid clicks-and-mortar business model. 22) Business-to-Business (B2B) electronic commerce involves retailing products and services to individual shoppers. 23) Business-to-business.
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84) Reducing the business process layers in a distribution channel is called A) disintermediation. B) BPR. C) market segmentation. D) network effects. 85) Digital goods are goods that are A) produced digitally. B) sold over digital networks. C) delivered digitally. D) used with digital equipment. 86) Compared to traditional goods, digital goods have A) greater pricing flexibility. B) lower marketing costs. C) higher.
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169) ________ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers, those who are good candidates for sales and services. 170) ________ CRM includes customer-facing applications such as tools for sales force automation, call centre and customer service support, and.
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179) Smartphones share the same ________ weaknesses as other Internet devices and are vulnerable to malicious software and penetration from outsiders. 180) Popular IM applications for consumers do not use a ________ for text messages, so they can be intercepted and read by outsiders during transmission over the public Internet. 181) Many.
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21) Supply chain management may need to reflect foreign government regulations and cultural differences. 22) Many, especially smaller companies, still share product information over the phone, via e-mail, or through faxes. 23) In addition to reducing costs, supply chain management systems help increase sales. 24) A touch point (also known.
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137) ________ electronic commerce involves consumers selling directly to consumers. 138) The use of handheld wireless devices for purchasing goods and services from any location has been termed ________. 139) E-commerce Web sites have ________ to track a shopper's every step through an online store. 140) ________ enables the computer-to-computer exchange.
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114) ________ integrate(s) multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee, manager, or business partner and provide a greater degree of cross-functional integration than the traditional enterprise applications. A) PRM software B) SFA software C) ERP suites D) Service platforms 115) Enterprise.
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94) Businesses retailing products and services directly via the Internet to individual consumers best describes A) B2B electronic commerce. B) C2C electronic commerce. C) M-commerce. D) B2C electronic commerce. 95) Consumers selling goods and services electronically to other consumers best describes: A) disintermediation. B) C2C electronic commerce. C) M-commerce. D) B2C electronic commerce. 96) Tools that record customer activities at.
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192) Why is software quality important to security. What specific steps can an organization take to ensure software quality? 193) Hackers and their companion viruses are an increasing problem, especially on the Internet. What are the most important measurers for a firm to take to protect itself from this? Is.
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64) TextbooksRus.com is an e-commerce business that creates revenue by selling technical manuals and books online. Their customers are people from technical fields who shop there because of the specialization of TextbooksRus. Which business model best describes the way this business participates in e-commerce? A) playpure B) bricks and clicks C) clicks-and-mortar D) pureplay 65).
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