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11) Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization. 12) Expert systems are typically used in business in discrete, highly structured decision-making situations. 13) Expert systems work by applying a set.
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41) In a parallel conversion strategy, the new system A) is tested by an outsourced company. B) replaces the old one at an appointed time. C) and the old are run together. D) is introduced in stages. 42) In the direct cutover conversion strategy, the new system A) is tested by an outsourced company. B) replaces the.
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61) In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics. A) CBR B) fuzzy logic C) data mining D) LMS 62) Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook.
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11) DSS are a special category of GIS. 12) A geographic information system is a decision support system designed specifically to work with spatial information. 13) MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems. 14) Data visualization technologies are used to.
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1) Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semistructured and unstructured information. 2) Knowledge residing in the minds of employees that has not been documented is called explicit knowledge. 3) Knowledge can reside in e-mail, voice mail, graphics, and.
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21) Which of the following statements best describes the business value of improved decision making? A) Improved decision making creates better products. B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. C).
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51) ________ are visual tools for presenting performance data in a BI system. A) Dashboards and scorecards B) Paramaterized reports C) Reports and the drill-down feature D) Scenarios and models 52) Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? A) IT developers B) managers C) operational.
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61) An example of using an internal integration tool would be to A) define task dependencies. B) include user representatives as active members of the project team. C) create a PERT chart. D) hold frequent project team meetings. 62) Formal planning and control tools A) enable a project to have sufficient technical support for project management.
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61) The information system used by Caesar's Entertainment, which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of A) DSS. B) ESS. C) CDSS. D) MIS. 62) The leading methodology for understanding the really important information needed.
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83) You are consulting for Lucky's, a chain of gas stations. What types of e-commerce opportunities, if any, are relevant to Lucky's? Could Lucky's make use of any Internet business models for this opportunity? 84) Describe the use of personalization and customization in e-commerce. What business value do these techniques have? 85).
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61) Which type of fourth-generation language tool contains preprogrammed modules that can be used to create entire applications? A) PC software tools B) report generators C) application generators D) application software packages 62) Fourth-generation tools cannot replace conventional development tools because they A) cannot handle large numbers of transactions or extensive procedural logic. B) are not designed.
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1) The cost of a project is based on the time taken to complete the project. 2) An information system project's scope is directly related to its business requirements. 3) The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects. 4).
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51) The organizational activities working toward the adoption, management, and routinization of a new information system are called A) production. B) maintenance. C) implementation. D) acceptance. 52) One example of an implementation problem is A) poor user interface. B) inadequate user training. C) project running over budget. D) changes in job activities and responsibilities. 53) According to your reading of.
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51) Which of the following is a type of intelligent technique? A) knowledge networks B) case-based reasoning C) computer-aided design D) VRML 52) Which of the following techniques is used for knowledge discovery? A) expert system B) transaction processing systems C) case-based reasoning D) data mining 53) Technology that consists of computer-based systems that attempt to emulate human behavior is.
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11) Object-oriented development is more incremental than traditional structured development. 12) CASE tools facilitate the creation of clear documentation and the coordination of team development efforts. 13) The oldest method for building information systems is prototyping. 14) Prototyping is more iterative than the conventional lifecycle. 15) A problem with prototyping is that the systems.
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21) On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent. A) 30 B) 40 C) 50 D) 60 22) As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management? A) cost overruns B) organizational conflict C) time slippage D) technical shortfalls 23).
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31) The five classical functions of managers are planning, organizing, deciding, controlling, and A) coordinating. B) leading. C) managing. D) negotiating. 32) In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more A) systematic. B) informal. C) reflective. D) well organized. 33) Behavioral models of managers find that, from observation, managers A).
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1) The most common form of IT-enabled organizational change is automation. 2) Rationalization of procedures describes a radical rethinking of the business models. 3) Failure to address properly the organizational changes surrounding the introduction of a new system can cause the demise of an otherwise good system. 4) TQM describes the measurement of.
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81) Describe each type of organizational change enabled by information technology. Give an example of each type of change, as it might be illustrated through the operations of a hotel. 82) What is the business importance of managing the quality of business processes? Describe two methods of quality management. 83) You.
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81) What is knowledge management? What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management? 82) Briefly outline the knowledge management chain as it might apply to the online catalog system of a public library. 83) Identify the three major.
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87) Differentiate between intangible and tangible benefits and list three examples of each. In what types of systems are intangible benefits more predominant? 88) What is the purpose of using a real options pricing model to estimate the potential value of an information systems project? .
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1) Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level. 2) Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them. 3) A structured decision.
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71) ________ refers to the application of knowledge, skills, tools and techniques to achieve specific targets within specified budget and time constraints. 72) One of the five major variables in project management, ________ is an indicator of how well the project satisfies management objectives. 73) A(n) ________ is a method for deciding.
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21) From your reading of the chapter case, which of the following was the primary knowledge management challenge facing the city of Denver? A) inadequate storage facilities B) lack of integration C) lack of training support D) out-of-date modes of dissemination 22) The percentage of gross domestic product of the United States that is produced.
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71) ________ is thought to be the collective and individual experience of applying knowledge to the solution of problems. 72) ________ is explicit knowledge that exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors. 73) A(n) ________ is a scheme for.
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31) The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of A) knowledge culture. B) knowledge discovery. C) organizational and management capital. D) organizational routine. 32) Which of the following systems digitizes, indexes, and tags documents according to a coherent framework? A) wikis B) CAD C) document.
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31) Categories of tools for BPM include all of the following except A) tools to integrate existing systems to support business processes' improvements. B) tools to automate business processes. C) tools to identify and document business processes. D) tools to test the security of business processes. 32) Which process develops a detailed description of the.
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41) All of the following are intangible benefits of information systems except A) improved asset utilization. B) increased organizational learning. C) improved operations. D) reduced workforce. 42) Which of the following is not a tangible benefit of information systems? A) reduced rate of growth in expenses B) lower computer expenses C) improved resource control D) increased productivity 43) The principal.
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71) ________ refers to the ability of consumers to discover what merchants actually pay for products. 72) ________ are the merchants' costs of changing prices. 73) Pinterest and Kaboodle are examples of ________ shopping sites. 74) The Internet enables ________ marketing, by leveraging the fact that there is always some demand, however small,.
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21) The four kinds of structural organizational change enabled by IT, in order from least to most risky, are A) rationalization, automation, reengineering, and redesigning. B) rationalization, automation, reengineering, and paradigm shift. C) automation, rationalization, reengineering, and paradigm shift. D) automation, redesigning, restructuring, and paradigm shift. 22) In automation A) business processes are simplified. B) business processes.
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51) Object-oriented modeling is based on the concepts of A) objects and relationships. B) classes and objects. C) class and inheritance. D) objects and inheritance. 52) Object-oriented development could potentially reduce the time and cost of writing software because A) object-oriented programming requires less training. B) iterative prototyping is not required. C) objects are reusable. D) a single user.
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31) Which of the following project management variables indicates how well the project satisfies management objectives? A) goals B) risk C) quality D) scope 32) The central method used in a portfolio analysis is to A) inventory all of the organization's information systems projects and assets. B) perform a weighted comparison of the criteria used to evaluate.
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87) Discuss the concept of virtual reality, especially with regard to VRML and its applications in the business arena. 88) What is the difference between a neural network, fuzzy logic, and genetic algorithms? Which would be most useful to an organization of astronomers analyzing gamma ray emissions reaching Earth? 89) What do.
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41) Which of the following statements about 3D printing is not true? A) It creates solid objects. B) It is also called additive manufacturing. C) It is only usable to make prototypes. D) It creates objects layer by layer. 42) Tools for the management, delivery, tracking, and assessment of various types of employee learning best.
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41) The concern that the structure of data is consistent within an information source reflects which quality dimension of information? A) accuracy B) integrity C) validity D) consistency 42) Which types of decisions are automated for high-velocity decision making? A) highly-structured decisions B) semi-structured financial decisions C) unstructured financial decisions D) all of the above 43) Which of the following.
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71) A(n) ________ decision is repetitive and routine, for which known procedures provide solutions. 72) The third stage in Simon's description of decision making is ________. 73) When managers represent their company in the outside world and perform symbolic duties, they are acting in their ________ role. 74) The concept of management ________.
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71) A software package evaluation process is often based on a series of questions sent to vendors, called a(n) ________. 72) A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself. 73) A systems analysis includes a(n) ________ that is used.
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11) Real options pricing models use the concept of options valuation borrowed from the financial industry. 12) The larger the systems project, the more risk the project runs in terms of being completed on time, within budget, and according to project requirements. 13) The systems analyst is the catalyst for the entire.
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