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Question : Suppose you have been hired as the new supervisor of : 5330

Suppose you have been hired as the new supervisor of a customer service team for a cell phone company. With four years of customer service you feel technically well prepared. However, it is your first formal appointment as a manager. The team has12 members of diverse demographic and cultural backgrounds and varying work experience. The workload is intense, and there is a lot of performance pressure. To be considered effective as a manager. What goals will you set for yourself in the new job? What skills wi ll be important to you, and why, as you seek success as the customer service supervisor?

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