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(a)Calculate the scrap cost, reprocessing time, and productivity per hour. Productivity should be calculated in terms of conforming units per hour of resource input.

(b)A quality improvement program has recently been successfully introduced. For each 100 units manufactured, the process now yields 95 conforming units, one to be scrapped, and four for reprocessing. Repeat the calculations of paragraph (a). What are the quantitative benefits of the quality effort to costs, to delivery schedules, and to productivity?

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