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91.Owing to financial problems in the organization, the top management of an investment bank decided to reduce the number of middle managers by 10 percent. This is an example of _____. 

A. insourcing

B. restructuring

C. task assessment

D. empowerment

E. delegation

92.Due to declining global sales, Makeown Ventures Inc. announced that it would lay off 12 percent of its existing workforce over the next few months. This is an example of: 

A. task assessment.

B. insourcing.

C. restructuring.

D. outsourcing.

E. empowerment.

93.Which of the following is a consequence of restructuring? 

A. Increase in the size of departments

B. Increase in employee attrition

C. Increase in hierarchical levels

D. Increase in customer satisfaction

E. Improvement in morale of employees

94._____ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service. 

A. Empowering

B. Outsourcing

C. Stratifying

D. Controlling

E. Innovating

95._____ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.  

A. Restructuring

B. Outsourcing

C. Empowerment

D. Departmentalization

E. Insourcing

96.A group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities is known as a: 

A. primary group.

B. self-managed team.

C.  focus group.

D. restructured team.

E. functional team.

97._____ is defined as the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors. 

A. Empowerment

B. Competitive advantage

C. Diversification

D. Stratification

E. Innovation

98.The four building blocks of _____ are superior efficiency; quality; speed, flexibility, and innovation; and responsiveness to customers. 

A. empowerment

B. competitive advantage

C. diversification

D. stratification

E. managerial control

99._____ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company’s resources and allow it to survive and eventually prosper. 

A. Total quality management

B. Task management

C. Talent management

D. Turnaround management

E. Workforce management

100.The process of creating new products that customers want is called: 

A. market segmentation.

B. total quality management.

C. cost control.

D. innovation.

E. restructuring.



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