Question :
81.When an electronic mail system installed as part of the : 1402285
81.When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?
a.Channel
b.Message
c.Sender
d.Filter
e.Receiver
82. exist(s) when organizations do not provide adequate upward, downward and horizontal communication.
a.Status and power differences
b.Differences across departments in terms of needs and goals
c.Absence of formal channels
d.Communication flow
e.Semantics
83.Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?
a.Formal communication
b.Horizontal communication
c.Downward communication
d.Upward communication
e.Diagonal communication
84.Which of the following is the most familiar and obvious flow of formal communication?
a.Downward communication
b.Gossips
c.Horizontal communication
d.Upward communication
e.Vertical communication
85.Downward communication is usually used to communicate information about all of the following EXCEPT:
a.indoctrination.
b.procedures.
c.performance feedback.
d.suggestions for improvement.
e.implementation of goals.
86.Information distortion or loss of message content is a major problem with:
a.upward communication.
b.formal communication.
c.downward communication.
d.informal communication.
e.horizontal communication.
87.Messages that appraise how well individuals and departments are doing their jobs are called:
a.job instructions.
b.implementation of strategies.
c.practices.
d.performance feedback.
e.indoctrination.
88.Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company’s goals for the coming year. This is an example of what type of organizational communication?
a.Virtual communication
b.Grapevine communication
c.Lateral communication
d.Downward communication
e.Upward communication
89.Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?
a.Goals
b.Practices
c.Performance feedback
d.Indoctrination
e.Job instructions
90.Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?
a.Problems and exceptions
b.Suggestions for management improvement
c.Performance reports
d.Grievances and disputes
e.Financial and accounting information
