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81.Japanese-based Bandai, the world’s third-biggest toymaker, plans to acquire several smaller companies in an effort to knock Mattel out of its first place in the industry.  It will need to use _____ in order to select toy manufacturers that are suitable for its portfolio.

a.rational decision making

b.trend analysis

c.satisficing

d.selection of optimal solutions

e.framing constraints

82.__________ is the process of choosing a solution from available alternatives.

a.Decision making

b.Problem identification

c.Heuristics

d.Multivariable selection

e.Problem solving

83.__________ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions.

a.Problem identification

b.Rational decision making

c.Benchmarking

d.Multivariable selection

e.Keystoning

84.Neither Chile nor Peru has a mass-market café culture, but that fact has not stopped Starbucks from engaging in __________ to determine how best to expand into those market.

a.intuitive conditioning

b.benchmarking

c.decision making

d.organizational design

e.conditioned learning

85.Neither Chile nor Peru has a mass-market café culture, but that fact has not stopped Starbucks from trying to determine what can be done to make its coffee houses successful in those markets.  By recognizing that people in these two South American countries do not drink coffee as people in the United States do and that it needs to change this habit, Starbucks has begun a __________ process with defining the problem.

a.rational decision-making

b.trend analysis

c.satisficing

d.selection of optimal solutions

e.framing constraints

86.The first step in rational decision making is to:

a.conduct a systematic environmental analysis

b.define the problem

c.evaluate the alternatives

d.choose the solutions

e.create a management team

87.The European Union encourages companies to abandon national boundaries and offer the same products to all of the member countries.  Allianz, Germany’s largest insurance group, is considering converting from a German company to a European company.  If it makes this decision rationally, it will first:

a.create decision criteria based on national GNPs

b.identify problems arising from tax and regulatory issues

c.decide whether to expand to one nation at a time

d.create a committee to make the final decision

e.avoid the use of bounded rationality

88.A __________ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).

a.service gap

b.benchmark

c.condition of uncertainty

d.minimum threshold

e.problem

89.Which of the following is NOT one of the six steps in the rational decision-making process?

a.identify decision criteria

b.weight the decision criteria

c.compute the optimal decision

d.evaluate the effectiveness of the decision

e.generate alternative courses of action

90.Which of the following is one of the six steps in the rational decision-making process?

a.choose a minimally acceptable alternative solution

b.evaluate the effectiveness of the decision

c.weight the criteria

d.introduce the decision to those who will be impacted by it

e.identify customer service gaps

 

 

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