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81.A McDonald’s restaurant executive was asked if he thought McDonald’s has suffered because of its slow adaptation to changing consumer tastes. He responded, “It’s been such a successful business model that you’re always bouncing between ‘let’s do it because it works’ and ‘if it’s not broken, don’t fix it.’”  This dichotomy of how its management thinks about change would be part of McDonald’s:

a.internal environment

b.consumer environment

c.sociocultural environment

d.general environment

e.environmental differentiation

82.When IBM acquired Lotus, a meeting was held between IBM senior vice president John Thompson and a group of Lotus senior managers. In preparing for the meeting, the Lotus crew had donned the conservative suits and ties they thought were expected in the traditionally buttoned-down IBM. They were shocked when Thompson showed up for the meeting in a T-shirt and jeans because he was trying to look like a Lotus employee.  This anecdote illustrates:

a.the importance of visionary thinking

b.extrinsic motivation

c.differing organizational cultures

d.changing sociocultural environments

e.how changes in the general environment can lead to uncertainty

83.__________ is/are a primary source of organizational culture.

a.The company’s founder

b.The organization’s competitive strategy

c.The industry in which the organization operates

d.Employees

e.Customers

84.After an organization’s founders are gone, the organization can use __________ to sustain its organizational culture.

a.industry associations

b.organizational heroes

c.organizational structure

d.organizational maps

e.reciprocal formalization

85.Which of the following is an example of a mechanism used to sustain organizational culture after an organization’s founders are gone?

a.recruiting practices

b.employee turnover

c.cultural myths

d.organizational policies

e.none of these

86.The Edmonton Oilers ice hockey team developed a sense of history for its current players by raising banners showing successful seasons (five Stanley Cups!) and the retired numbers of great players from the past in its stadium and locker room. What tactics for maintaining organizational culture are the Edmonton Oilers using?

a.organizational complexity and consistency

b.organizational benchmarking

c.cultural laddering

d.organizational stories and organizational heroes

e.behavioral addition and behavioral substitution

87.When IBM acquired Lotus, a meeting was held between IBM senior vice president John Thompson and a group of Lotus senior managers. In preparing for the meeting, the Lotus crew had donned the conservative suits and ties they thought were expected in the traditionally buttoned-down IBM. They were shocked when Thompson showed up for the meeting in a T-shirt and jeans because he was trying to look like a Lotus employee.  Now that Lotus and IBM are intertwined, this meeting is often described as a way to emphasize that both groups now have consistent values.  This would be an example of a(n):

a.corporate narrative

b.human resources anecdote

c.anecdotal evidence of success

d.organizational story

e.scenario

88.William McKnight became CEO of 3M in 1929.  He did what no CEO had ever done before when he merged innovation and system building.  He created a company that to this day treats innovation as a systematic, repeatable process.  When deciding who is responsible for the success of 3M, its employees know it is McKnight.  He is a(n):

a.change-conqueror

b.organizational hero

c.change gatekeeper

d.idea champion

e.change ombudsman

89.When IBM acquired Lotus, a meeting was held between IBM senior vice president John Thompson and a group of Lotus senior managers. In preparing for the meeting, the Lotus crew had donned the conservative suits and ties they thought were expected in the traditionally buttoned-down IBM. They were shocked when Thompson showed up for the meeting in a T-shirt and jeans because he was trying to look like a Lotus employee.  Both merging companies were trying to show their organizational culture had a high degree of:

a.adaptability

b.employee involvement

c.consistency

d.reliability

e.autonomy

90.Which of the following is a characteristic of successful organizational cultures?

a.adaptability

b.consistency

c.involvement

d.a clear mission

e.all of these

 

 

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