71.Which of the following is one of the steps in the process that managers use to make sense of their changing environments?
c.acting on threats and opportunities
d.creating strategic windows
72.Managers should NOT use environmental scanning to:
b.stay up-to-date on factors in their industry
c.develop and implement their organizational strategies
d.develop and sustain their organizational culture
e.improve organizational performance
73.Kodak makes both camera equipment and paper for printing pictures. Kodak would view the growing popularity of digital cameras as a(n) __________ in its external environment if it considered how digital cameras affect sales of cameras that use film. On the other hand, Kodak would view the growing popularity of digital cameras as a(n) __________ in its external environment if it considered the amount of Kodak processing paper used in printing pictures made by digital cameras.
74.__________ is designed to aid decision making under conditions of uncertainty.
c.A narrow span of management
d.A Gantt chart
e.An internal audit
75.Which of the following statements about cognitive maps is true?
a.Cognitive maps are simplified models of how consumers approach decision making.
b.Cognitive maps summarize the perceived relationships between current customers and potential customers.
c.Cognitive maps are designed to be used only under conditions of very low uncertainty.
d.Cognitive maps may help managers make more effective decisions regarding actions on threats or opportunities.
e.Cognitive maps are often referred to as perceptual maps.
76.The term __________ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.
77.The __________ is the set of key values, beliefs, and attitudes shared by organizational members.
a.industry code of ethics
78.According to the text, which of the following is NOT a component of the internal environment of an organization?
79.When Ivory started work at Henderson Textile Co., she was amazed at its employees who would take thirty-minute restroom breaks, leave for the day at 2 p.m., and generally belittle the company’s management. Such employees’ actions most likely developed as a result of a faulty:
c.response to an opportunity
80.Many police agencies experience difficulties when trying to motivate officers to enthusiastically embrace a community policing philosophy. Agencies often start costly community policing programs only to find that few officers actually partake in the transformation while most continue to operate under traditional reactionary modes of law enforcement. This reluctance to change would reflect the _____ of the police departments.