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71.Refer to RIP. In terms of the characteristics of quality

Question : 71.Refer to RIP. In terms of the characteristics of quality : 1418674

 

71.Refer to RIP. In terms of the characteristics of quality service, repetitive Japanese manufacturing means many of the Japanese firms are weak in which of the following areas?

a.reliability

b.empathy

c.responsiveness

d.tangibles

e.assistance

72.Refer to RIP. A company that builds what customers order rather than what it thinks customers should buy has a strong ____.

a.customer focus

b.product orientation

c.sales orientation

d.organizational structure

e.customer synergy

73.Refer to RIP. What type of manufacturing operation are Americans who manufacture NEC, Fujitsu, and Sony products using?

a.stock-to-make

b.make-to-stock

c.raw-to-stock

d.make-to-order

e.assemble-to-order

74.Refer to RIP. What kind of inventory are Americans who manufacture NEC, Fujitsu, and Sony products maintaining?

a.finished goods inventory

b.component parts inventory

c.raw materials inventory

d.work-in-process inventory

e.all of these

75.Refer to RIP. ____ would be one of the primary methods used to measure inventory in the Japanese-based firms operating in the United States.

a.Inventory turnover

b.Inventory equity

c.Stock liability

d.Aggregated equity

e.Stakeholders’ equity

76.Refer to RIP. The JIT system preferred by Japanese manufacturers ____.

a.cannot be used with batch processing

b.makes component parts available at the manufacturing plant just as they are needed

c.determines the EOQ and maintains it

d.creates independent demand systems

e.eliminates problems with stockouts

77.Refer to RIP. Which of the following statements about the American companies who are taking over Japanese operations is true?

a.The American companies are able to make effective use of kanbans.

b.Because American companies are more concerned about stockouts, they are less efficient.

c.Both the Japanese and the American companies rely on independent demand systems to determine inventory requirements.

d.The American companies have higher holding costs.

e.All of these statements about the American companies who are taking over Japanese operations are true.

78.Refer to Hyundai. When Chung Mong Koo, Hyundai’s new chairman and CEO visited a Hyundai plant he strode onto the factory floor and demanded a peek under the hood of a Sonata sedan. He didn't like it when he saw loose wires, tangled hoses, and bolts painted four different colors. The fact that this car was not being built the way it was designed and the fact that its manufacturing flaws resulted in it not working as it was supposed to indicated that Hyundai had a problem with ____.

a.responsiveness

b.assurance

c.tangibles

d.reliability

e.serviceability

79.Refer to Hyundai. In every Hyundai factory, hundreds of wall charts track the number of times and the degree to which a process has produced parts that differ meaningfully from the quality standards for those parts. The company is maintaining quality by measuring ____.

a.variation

b.synergy

c.entropy

d.process autonomy

e.manufacturing empowerment

80.Refer to Hyundai. Hyundai’s generous warranty means that the company will assume responsibility for the cost of all repairs for 10 years or until the car has been driven an astounding 100,000 miles, generally longer than a single driver will own the car. The warranty demonstrates Hyundai’s commitment to ____, a quality-related service characteristic.

a.assurance

b.durability

c.service recovery

d.serviceability

e.tangibles

81.Refer to Hyundai. By addressing customer complaints as quickly as possible, even in the middle of a model year, Hyundai is demonstrating ____.

a.assurance

b.empathy

c.responsiveness

d.serviceability

e.tangibles

82.Refer to Hyundai. A worker noticed that the Hyundai Sonata and XG 350 sedans had identically sized spare tires but different sized spare tire covers. Using the same spare tire cover for both cars saves Hyundai $100,000 a year and increased the company’s productivity by ____.

a.decreasing confusion

b.getting the same output for fewer inputs

c.increasing inventory of only one item

d.getting more inputs for more outputs

e.decreasing variation

 

 

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