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71.Budgets are an example of __________ planning.

a.strategic

b.tactical

c.operational

d.actionable

e.single-use

72.New employees were instructed to never wear loose-fitting clothes when working around the canning machine. These instructions are an example of what kind of a standing plan?

a.rules and regulations

b.procedures

c.policies

d.organizational norms

e.security governances

73.Marriott International has a detailed manual explaining to its hotel managers how to respond in the event of emergencies, such as hurricanes. The emergency plan outlines levels of storms and what the response should be for each type. The plan includes anything from where to park cars to making sure you can rent a room in a corner of the building where there are trees.  This would be an example of a(n):

a.standing plan

b.budget

c.multiple-use plan

d.options-based plan

e.forecast

74.Harrah’s Casino in Nevada was sued because it had _____ that required all “beverage” employees to have their appearances reengineered by an image consultant.  Women were required to wear a lot of makeup, including lipstick, powder, mascara, blush, and certain acceptable shades of nail polish.

a.rules and regulations

b.procedures

c.policies

d.organizational norms

e.security governances

75.__________ are a type of operational plan.

a.Single-use plans

b.Contingency plans

c.Short-term strategies

d.Mission modifications

e.Benchmarks

76.The __________ is a type of operational plan that saves managers time because it is created once and then used repeatedly to handle frequently recurring events.

a.standing plan

b.budget

c.multiple-use plan

d.options-based plan

e.forecast

77.A __________ is a standing plan that indicates the general course of action that should be taken in response to a particular event or situation.

a.policy

b.procedure

c.rule

d.regulation

e.heuristic

78.During a routine service call in June 2007, a Comcast cable repairman fell asleep on the couch of customer Brian Finkelstein. Finkelstein’s ensuing video, complete with soundtrack and commentary on the company’s poor equipment, high prices, and lousy customer service, quickly becomes a viral hit on the Web.  What kind of plan did Comcast most likely use to deal with this negative publicity?

a.strategic plan

b.procedural plan

c.action program

d.single-use plan

e.regulated plan

79.In 2006, news carriers and retailers in Worcester, Mass., got an unexpected bonus with their usual shipment of the Telegram & Gazette: the credit and debit card numbers of 240,000 subscribers to the paper and its sister publication the Boston Globe. The security breach was the result of a recycling program in which paper from the Telegram & Gazette’s business office was reused to wrap bundles of newspapers.  What kind of plans dictated how the newspapers were to be delivered?

a.tactical plans

b.action programs

c.operational plans

d.procedural plans

e.stretch plans

80.Which of the following is the most specific type of standing plan?

a.policies

b.procedures

c.rules and regulations

d.forecasts

e.MBO plans

 

 

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