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61) Which of the following activities included in customer relationship

Question : 61) Which of the following activities included in customer relationship : 1869670

61) Which of the following activities is included in customer relationship management?

A) procurement

B) marketing

C) bill of materials

D) payroll

62) Which of the following activities is included in human resources?

A) capacity planning

B) call center support

C) benefits administration

D) cash management

63) The customization of ERP software to meet different customer requirements without changing the program code is called ________.

A) modularity

B) configuration

C) automation

D) process blueprinting

64) Which of the following is NOT included in an ERP solution?

A) database design

B) operational data

C) initial configuration data

D) stored procedures

65) ERP vendors sometimes train an organization's users to become in-house trainers in training sessions called ________.

A) train the trainer

B) training simulation

C) on-the-job training

D) virtual hands-on training

66) Organizations are facing an ERP hardware dilemma as employees are increasingly using ________ to accomplish business activities and processes, including processes that interact with the company's ERP system.

A) smartphones

B) the Internet

C) teleconferencing

D) personal computers

67) A ________ works for the ERP vendor or a third party and helps budget, plan, train, configure, and implement an ERP system.

A) user

B) consultant

C) systems analyst

D) business analyst

68) The inherent processes defined in an ERP solution are also known as ________.

A) database transactions

B) stored procedures

C) transaction logs

D) process blueprints

69) A ________ understands the technical aspects of ERP and helps plan, configure, and implement an ERP system for company use.

A) trainer

B) project manager

C) systems analyst

D) developer

70) A(n) ________ defines objectives and organizes, plans, and leads the team that implements the ERP solution.

A) architect

B) project manager

C) systems analyst

D) business analyst

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