5.Identify and provide examples of the two important ways in which sociocultural changes and trends influence organizations.
6.Identify the major concern facing businesses from the perspective of the political/legal component of the general environment. What is the most appropriate action businesses can take to manage their legal responsibilities?
7.Briefly differentiate the two basic strategies used for monitoring customers.
8.Define advocacy groups. List the three approaches to influencing businesses that they are likely to use. Specify which one of these three is most likely to have an impact on company sales and profits.