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56) The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and improved ________.

A) flexibility

B) decision making

C) business practices

D) efficiency

57) ________ refer to the set of logically related tasks and behaviours that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated.

A) Business processes

B) Digital firms

C) Virtual meetings

D) Value chains

58) You work for a door manufacturer in eastern Canada. You have just developed a new method generating and fulfilling an order for doors that will be exported. This is an example of a ________, which you might use as a competitive advantage.

A) business process

B) digital firm

C) virtual meeting

D) value chain

59) Jean works for a food processing company. His firm ships products all over the world. As a result, Jean must be available at all hours of the day or night to communicate with clients. The way in which Jean works is referred to as ________ shifting.

A) space

B) time

C) digital

D) process

60) Margo works for a national consulting firm. Her work takes place at the client's workplace. Currently she has clients in both Montreal and France. The way in which Jean works is referred to as ________ shifting.

A) process

B) time

C) digital

D) space

61) James is under a lot of pressure as the Christmas season approaches. James works for a Christmas tree distributor. He is currently looking to hire, train, and retain employees to make sure that his firm can meet all manufacturing and sales of this busy season for his firm. James works in which function in his organization?

A) sales and marketing

B) manufacturing and production

C) finance and accounting

D) human resources

62) Bruce is organizing the immense amount of data that his firm collects in their customer relationship management system. He wants to be able to manipulate this information so that they can determine who their best customers are. Bruce will want to utilize ________, in order to accomplish this task.

A) computer hardware

B) computer software

C) data management technology

D) change management

63) Jacob is a mid-level manger in his insurance firm. He works in an office with 10 other insurance agents. Jacob is assigned the task to determine which word processor all of the office should adopt. He is dealing with a decision about ________.

A) computer hardware

B) computer software

C) data management technology

D) change management

64) The Canadian government has been investing heavily in information systems education programs across all of the colleges of Canada. This is an example of a(n) ________ investment.

A) social

B) organizational

C) business model

D) managerial asset

65) A national fast-food company has analyzed their business processes. They have decided to centralize all food preparation in a central food plant and then ship the products to their stores across Canada for reheating before serving the client. This new business process is an example of a(n) ________ investment.

A) social

B) organizational

C) business model

D) managerial asset

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