Info
Warning
Danger
/ Homework Answers / Accounting / 51) ________ modules use many of the same data, tools,

Question

51) ________ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners.

A) SCM

B) SFA

C) ERM

D) PRM

52) ________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

A) SCM

B) SFA

C) ERM

D) PRM

53) Customer relationship management systems typically provide software and online tools for sales, customer service, and:

A) marketing.

B) account management.

C) advertising.

D) public relations.

54) SFA modules in CRM systems would provide tools for:

A) assigning and managing customer service requests.

B) capturing prospect and customer data.

C) identifying profitable and unprofitable customers.

D) managing sales prospect and contact information.

55) CRM systems help businesses obtain which business objective?

A) Customer and supplier intimacy

B) Operational excellence

C) New products and services

D) Improved decision making

56) Customer service modules in CRM systems provide tools for:

A) assigning and managing customer service requests.

B) capturing prospect and customer data.

C) identifying profitable and unprofitable customers.

D) managing sales prospect and contact information.

57) Marketing modules in CRM systems would provide tools for:

A) assigning and managing customer service requests.

B) capturing prospect and customer data.

C) identifying profitable and unprofitable customers.

D) managing sales prospect and contact information.

58) Selling a customer with a checking account a home improvement loan is an example of:

A) operational CRM.

B) direct marketing.

C) cross-selling.

D) cross-channel promotions.

59) ________ management is an important capability for customer service processes that is found in most major CRM software products.

A) Returns

B) Lead

C) Account

D) Events

60) Which of the following is an important capability for sales processes that is found in most major CRM software products?

A) Returns management

B) Lead management

C) Channel promotions management

D)


Solution
5 (1 Ratings )

Solved
Accounting 3 Months Ago 4 Views
This Question has Been Answered!
Premium Content -

Unlimited Access

Explore More than 2 Million+
  • Textbook Solutions
  • Flashcards
  • Homework Answers
  • Documents
Signup for Better Grades!

Ask an Expert

Our Experts can answer your tough homework and study questions
124306 Accounting Questions Answered!
Post a Question

Welcome Back!

ScholarOn has more then 20 Million answers, flashcards & more being added everyday!

or
Forgot?
Login
Don't have an account? Signup

Join ScholarOn

ScholarOn has more then 20 Million answers, flashcards & more being added everyday!

or
Signup
By registering, I agree to the Terms and Privacy Policies
Already have an account? Log in

Verify Your Email

Check your inbox & click on the link to activate your account.

Resend Email
Verification Mail Send Successfully. Please Check Your Email.

Forgot Password

Please enter your registered email to recieve the password reset link.

Send reset link
Already have an account? Log in
Did you know?

ScholarOn has more than 2 Million+ answers, textbook solutions & flashcards. Explore Now!

Let us boost your grade together!