21.Which management theorist would most likely have said, “The success : 1418406
21.Which management theorist would most likely have said, “The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability”?
b.Mary Parker Follett
22.According to Henri Fayol’s fourteen principles of management, ____ requires that each employee should report to and receive orders from just one boss.
a.unity of direction
d.span of management
e.unity of command
23.The ____ approach to management focuses on the psychological and social aspects of work.
24.According to human relations management ____.
a.success follows from strict adherence to the chain of command principle
b.effective managers must be able to perform all four managerial functions simultaneously
c.success depends on treating workers well
d.efficiency equals organizational success
e.people are simply extensions of the machines they operate
25.Which of the following management theorists helped develop human relations management?
b.Mary Parker Follett
26.According to Mary Parker Follett, ____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party’s desires and objectives.
27.According to Mary Parker Follett, if managers use ____ to settle or reduce conflict, each of the parties involved give up some of what they want.
28.In a departure from mainstream management thinking, Mary Parker Follett believed ____.
a.rules and procedures should be applied without favoritism
b.group dynamics produces positive peer pressure
c.conflict could be beneficial
d.work specialization was the key to efficiency
e.pay should be performance-based
29.Mary Parker Follett believed managers typically deal with conflict in one of three ways:____.
a.domination, compromise, and integration
b.accommodation, mediation, and coercion
c.coercion, mediation, and integration
d.administration, coercion, and negotiation
e.facilitation, mediation, and coercion
30.According to Mary Parker Follett, ____ is the easiest way to deal with conflict for the moment, but it is not usually successful in the long run.