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20) Benchmarks specific standards for business processes set by industry

Question : 20) Benchmarks specific standards for business processes set by industry : 1927921

20) Benchmarks are specific standards for business processes set by industry leaders.

21) Which of the following is not one of the competitive forces of Porter's model?

A) Suppliers

B) Other competitors

C) External environment

D) Customers

22) A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

A) Product differentiation

B) Traditional competitors

C) Low number of suppliers

D) New market entrants

23) Which of the following industries has the lowest barrier to entry?

A) Automotive

B) Computer-chip

C) Restaurant

D) Airline

24) A substitute product of most concern for a cable TV distributor is:

A) satellite TV.

B) broadcast TV.

C) satellite radio.

D) the Internet.

25) Which of the following can force a business and its competitors to compete on price alone?

A) High product differentiation

B) Poor process efficiency

C) Demand control

D) Transparent marketplace

26) A firm can exercise greater control over its suppliers by having:

A) more suppliers.

B) fewer suppliers.

C) global suppliers.

D) local suppliers.

27) The four basic strategies a company can employ to deal with competitive forces are:

A) (1) increase process efficiency, (2) implement demand control, (3) focus on market niche, and (4) low-cost leadership.

B) (1) strengthen customer and supplier intimacy, (2) focus on market niche, (3) product differentiation, and (4) implement demand control.

C) (1) focus on market niche, (2) product differentiation, (3) mass customization, and (4) implement demand control.

D) (1) strengthen customer and supplier intimacy, (2) focus on market niche, (3) product differentiation, and (4) low-cost leadership.

28) Walmart's continuous replenishment system allows it to:

A) provide mass customization.

B) provide an efficient customer response system.

C) strengthen customer intimacy.

D) achieve economy of scale.

29) Which of the following illustrates the use of information systems to achieve product differentiation?

A) A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy.

B) A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers.

C) A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules.

D) A grocery store chain's use of information systems to produce products and services at a lower price than competitors.

30) Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

A) A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy.

B) A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers.

C) A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules.

D) A grocery store chain's use of information systems to produce products and services at a lower price than competitors.

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