1._________________Most managers spend less than 20 percent of their time communicating with others.
2._________________Company recruiters consistently rate effective communication as one of the more important skills they seek for when hiring new employees.
3._________________As organizations grow, communication problems generally increase.
4._________________Communication takes place within the business itself and also between the business and outside audiences.
5._________________Encoding occurs when the sender translates its meaning into understandable terms and a form that allows transmission through a chosen channel.
6._________________Business people in high-context cultures prefer direct, straight to the point interactions.
1._________________Formal communication channels within the organization generally follow the chain of command.
2._________________ In general, nonverbal cues have a far greater impact on communication than many people realize.
3._________________The grapevine is an unreliable mode of communication that companies should try to avoid.
4._________________Oral communication can include meetings, voice mail, telephone conversations, and videoconferences.
5._________________Gestures, facial expressions, posture, and body language generally have little impact on the meaning derived from oral communication.
6._________________Employee surveys and suggestion boxes are examples of upward communication channels.
1.What is external communication?
2.What is the first thing a company should do when a public crisis occurs?