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190) Employee satisfaction would be an example of measuring which

Question : 190) Employee satisfaction would be an example of measuring which : 1877131

190) Employee satisfaction would be an example of measuring which perspective of the balanced scorecard?

A) Financial

B) Customer

C) Learning and growth

D) Internal business

191) The number of repeat customers may be an example of measuring which perspective of the balanced scorecard?

A) Customer

B) Financial

C) Internal business

D) Learning and growth

192) The number of new services offered during the period may be an example of measuring which perspective of the balanced scorecard?

A) Financial

B) Customer

C) Internal business

D) Learning and growth

193) Company growth rates (compared to industry growth rates) may be an example of measuring which perspective of the balanced scorecard?

A) Financial

B) Customer

C) Internal business

D) Learning and growth

194) The number of rework units may be an example of measuring which perspective of the balanced scorecard?

A) Financial

B) Customer

C) Internal business

D) Learning and growth

195) The results of a customer survey about customer experiences with the company's services may be an example of measuring which perspective of the balanced scorecard?

A) Financial

B) Customer

C) Internal business

D) Learning and growth

196) Total hours of continuing professional education taken by employees may be an example of measuring which perspective of the balanced scorecard?

A) Financial

B) Customer

C) Internal business

D) Learning and growth

197) The number of new products developed may be an example of measuring which perspective of the balanced scorecard?

A) Financial

B) Customer

C) Learning and growth

D) Internal business

198) The percentage of market share may be an example of measuring which perspective of the balanced scorecard?

A) Financial

B) Internal business

C) Customer

D) Learning and growth

199) The percentage of products with schematics and detailed operating instructions available within the company's information system for use by customer service representatives may be an example of measuring which perspective of the balanced scorecard?

A) Financial

B) Customer

C) Learning and growth

D) Internal business

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