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11.Which of the following is NOT a characteristic of functional departmentalization?

a.Functional departmentalization allows work to be done by highly qualified specialists.

b.Functional departmentalization lowers costs by reducing duplication.

c.Functional departmentalization produces managers with broader experience and expertise.

d.Functional departmentalization complicates coordination between departments.

e.Functional departmentalization organizes workers into separate units responsible for performing particular business functions.

12.Functional departmentalization:

a.makes it easier for top managers to assess work-unit performance

b.allows work to be done by highly qualified specialists

c.produces managers with broader experience and expertise

d.enhances coordination between departments

e.encourages interdepartmental communication

13.Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.

a.matrix

b.product

c.customer

d.geographic

e.functional

14.Disadvantages of ____ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and more difficult cross-departmental coordination.

a.product

b.customer

c.geographic

d.functional

e.hierarchical

15.A manufacturer of acrylic, latex, and nitrile gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization.

a.matrix

b.product

c.customer

d.geographic

e.functional

16.Large accounting agencies typically have separate departments that deal with households, businesses, and governments. To better serve the needs of their clients, many of these accounting agencies use ____ departmentalization.

a.matrix

b.product

c.customer

d.geographic

e.functional

17.With divisions that focus on business clients and consumer clients, companies like Sprint, American Express, and others are examples of ____ departmentalization.

a.boundaryless

b.product

c.customer

d.functional

e.matrix

18.The primary disadvantage of customer departmentalization is:

a.an overemphasis on customer needs

b.duplication

c.difficulties in coordinating across departments

d.overspecialization of managers and workers

e.an inability to solve problems for specific customers

19.Procter & Gamble has divisions for personal and beauty, house and home, health and wellness, baby and family, and pet nutrition and care. It also has divisions for market development, global business services, and corporate functions. These divisions indicate that the company uses ____ departmentalization.

a.functional

b.geographic

c.product

d.customer

e.matrix

20.With ____ departmentalization, most employees report to two bosses.

a.geographic

b.matrix

c.product

d.customer

e.functional

 

 

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