Question : 11.Routine messages tend to be simple and straightforward, such as : 1402278

 

11.Routine messages tend to be simple and straightforward, such as conveying data or statistics.

a.True

b.False

12.By selecting rich channels managers can communicate nonroutine messages effectively.

a.True

b.False

13.Impersonal written media, including flyers and bulletins, are the lowest in channel richness.

a.True

b.False

14.Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

a.True

b.False

15.Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

a.True

b.False

16.The choice of a communication channel can convey a symbolic meaning to the receiver.

a.True

b.False

17.An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

a.True

b.False

18.Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

a.True

b.False

19.Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

a.True

b.False

20.Formulating in your mind what you are going to say next is an important part of effective listening.

a.True

b.False