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11.________________is the average level of ability, experience, personality, or any other factor on a team.

12.Actions and behaviors also communicate meaning, and are collectively known as ________________

13.Good communication depends a great deal on good ________________ the skill of receiving a message and interpreting its meaning accurately.

14.The unofficial internal channel of communication in an organization, which is both fast and surprisingly reliable, is known as the ________________

15.Companies granting ________________ give employees the opportunity to buy shares of its stock at a set price during a given period of time.

16.The meaningful exchange of information between an organization and its major audiences is known as ________________

17.A ________________is made up of members from different functions, such as production, marketing, and finance.

18.________________ are work teams that have the authority to decide how its members complete their daily tasks.

19.A ________________ is a standard of conduct that is shared by team members and guides their behavior.

20.Linking employee rewards to company performance through the use of a(n) ________________gives employees ownership stakes in the company, leading to potential profits when the value of their firm increases.

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