11. The Japanese term for continuous improvement is a) Poka-yoke b) Kaizen c)

Question : 11. The Japanese term for continuous improvement is a) Poka-yoke b) Kaizen c) : 1404830


11. The Japanese term for continuous improvement is

a) Poka-yoke

b) Kaizen

c) Kanban

d) Muda

e) Automation

12. Giving workers responsibility for seeking out quality problems and correcting them is

a) Continuous improvement

b) Passing the buck

c) Brainstorming

d) Employee empowerment

e) Employee involvement

13. Employees of the organization who receive goods or services from others in the company are

a) Internal customers

b) Ultimate customers

c) Downstream customers

d) Operators

e) External customers

14. Proper training of employees in the understanding of quality tools includes all of the following except

a) How to correct problems

b) How to assess quality

c) How to develop new quality tools

d) How to use quality control tools

e) How to interpret findings

15. TQM team meetings take place

a) After work

b) During lunch breaks

c) When the boss calls them

d) When all the other work is finished

e) During time in the workday set aside for them

16. A quality circle is

a) An approach for the use of control charts

b) An award for quality improvements

c) An inspection stamp found on meat

d) A team of volunteer production employees and their supervisors who meet regularly to solve quality problems

e) A symbol used on flow charts

17. Studying business practices of companies considered “best in class” is called

a) Pairwise comparison

b) Benchmarking

c) Competition

d) Dreamscaping

e) Discouraging

18. When using SPC if you plot the variable of interest against a timeline you are using

a) scatter diagrams

b) control charts

c) fishbone diagrams

d) pareto charts

e) flow charts

19. Which of the following is not an important cost of poor quality?

a) Product recalls

b) Litigation resulting from product liability issues

c) Loss of business

d) Overhead

e) Dissatisfied customers

20. Quality planning, employee training in quality measurement, and cost of maintaining records of information and data related to quality are __________ costs.

a) Internal failure

b) External failure

c) Appraisal

d) Prevention

e) Replacement



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