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Question : 11. Sell-side systems use the Internet to automate and manage

11. Sell-side systems use the Internet to automate and manage corporate vendors and purchases.

12. Buy-side systems are designed to allow a company to market, sell, deliver and service goods and services to customers throughout the world via the Internet.

13. Sales-force automation software may be used to route calls to a particular sales representative who has previously worked with the customer.

14. A customer order triggers the OE/S process.

15. Analytical applications, which include data mining, are intended to allow the use of sophisticated statistical and other analytical software to help an organization's members develop insights about customers, processes, and markets.

16. If a check of the customer master data shows that the goods requested on a customer order are not in stock, an exception routine called a back order is initiated.

17. A packing slip authorizes the warehouse to remove goods from the warehouse and send them to the shipping department.

18. A picking ticket is affixed to the inventory package sent to the customer and identifies the customer and the contents of the package.

19. Vendor acknowledgements are sent to vendors to notify them that their orders have been accepted and to inform them of the expected delivery date.

20. A bill of lading is the document representing the contract between the shipping company and the common carrier.

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