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101.Which approach should a group use to resist change if

Question : 101.Which approach should a group use to resist change if : 1402205

 

101.Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

a.Negotiation

b.Top management support

c.Participation

d.Coercion

e.Education

102._____ uses formal bargaining to win acceptance and approval of a desired change.

a.Education

b.Participation

c.Coercion

d.Negotiation

e.Top management support

103.Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?

a.Negotiation

b.Top management support

c.Participation

d.Coercion

e.Education

104.Which approach to change implementation should be used when a crisis exists?

a.Education

b.Participation

c.Coercion

d.Top management support

e.None of these

105.Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?

a.Negotiation

b.Top management support

c.Participation

d.Coercion

e.Education

106.Which of the following symbolizes to all employees that the change is important for the organization?

a.Education

b.Coercion

c.Participation

d.Negotiation

e.Top management support

Scenario - Jaimie Hall

 

The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.

107.Jaimie recognized that creativity is an essential ingredient in developing solutions to organizational problems. Which of the following is NOT a characteristic of a creative manager?

a.Conceptual fluency and open mindedness

b.Originality

c.Focused approach

d.Commitment

e.Disciplined and team dependent

108.Jaimie also recognizes that there are four roles in organizational change. Which of the following is NOT one of those roles?

a.Inventor

b.Champion

c.Sponsor

d.Investor

e.All of these are included.

109.In planning how to implement the new system, Jaimie can anticipate some resistance to the new system. This resistance can come from all of the following, EXCEPT :

a.self interest of the resisting employees.

b.lack of understanding of the new system.

c.uncertainty, or a lack of information.

d.different departments pursuing different goals.

e.mission driven organizational policies.

110.To overcome the resistance to the new system, Jaimie can use any of the following techniques, EXCEPT:

a.education and communication.

b.participation in designing the system.

c.negotiation.

d.coercion.

e.all of these can be used.

 

 

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