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101.The four primary skills for communicating in a crisis include

Question : 101.The four primary skills for communicating in a crisis include : 1402287

 

101.The four primary skills for communicating in a crisis include all of the following EXCEPT:

a.staying calm.

b.being visible.

c.getting the awful truth out.

d.communicating a vision for the future.

e.all of these are skills for communicating in a crisis.

102.Which of the following is the best advice for written communication that is highly important?

a.Use technology channels to distribute the message

b.Use pretentious language

c.Keep it long

d.Use jargon

e.Get a second opinion

Scenario - Amy Holmes

 

One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.

103.In selecting the best channel for complex communication, Amy suggests to select the richest channel possible.

Characteristics that Amy suggests a manager should recognize include all of these EXCEPT which one?

a.The channel's ability to handle multiple cues simultaneously

b.The ability to facilitate rapid two-way feedback

c.The ability to establish a personal focus for the communication

d.The ability to clarify and rapidly reduce communication stereotyping

e.All of these are valid characteristics of channel richness.

104.Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?

a.Facial expressions

b.Posture and dress

c.Voice and mannerisms

d.Blushing and perspiring

e.A written memo

105.Amy believes that successful managers solicit and respond to upward communication. Information that can be expected with upward communication includes all of the following EXCEPT which one?

a.Procedures and practices

b.Suggestions for improvement

c.Financial and accounting information

d.Performance reports

e.All of these are included.

106.     can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

107.     occurs when the receiver responds to the sender’s communication with a return message.

108.To     a message is to select the symbols used to compose a message.

109.The     is the tangible formulation of the idea that is sent to the receiver.

110.To translate the symbols used in a message for the purpose of interpreting its meaning is called     .

 

 

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