Test Bank for Technical Communication, 15th Edition

Test Bank For Technical Communication Fifteenth Edition John M. Lannon, University of Massachusetts, Dartmouth Laura J. Gurak, University of Minnesota Prepared by Lee Scholder ______________________________________________________________________________ Copyright © 2020, 2017, 2014 by Pearson Education, Inc. or its affiliates. All Rights Reserved. This publication is protected by copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise. For information regarding permissions, request forms and the appropriate contacts within the Pearson Education Global Rights & Permissions Department, please visit www.pearsoned.com/permissions/. ISBN-10: 0135203163 ISBN-13: 9780135203163 CONTENTS PART 1 COMMUNICATING IN THE WORKPLACE Chapter 1 Introduction to Technical Communication 1 Chapter 2 Meeting the Needs of Specific Audiences 4 Chapter 3 Persuading Your Audience 7 Chapter 4 Weighing the Ethical Issues 10 Chapter 5 Teamwork and Global Considerations 13 Chapter 6 An Overview of the Technical Writing Process 16 PART 2 THE RESEARCH PROCESS Chapter 7 Thinking Critically about the Research Process 19 Chapter 8 Evaluating and Interpreting Information 22 Chapter 9 Summarizing Research Findings and Other Information 25 PART 3 ORGANIZATION, STYLE, AND VISUAL DESIGN Chapter 10 Organizing for Readers 28 Chapter 11 Editing for a Professional Style and Tone 31 Chapter 12 Designing Visual Information 34 Chapter 13 Designing Pages and Documents 37 PART 4 SPECIFIC DOCUMENTS AND APPLICATIONS Chapter 14 Email 40 Chapter 15 Workplace Memos and Letters 43 Chapter 16 Résumés and Other Job-Search Materials 46 Chapter 17 Technical Definitions 49 Chapter 18 Technical Descriptions, Specifications, and Marketing Materials 52 Chapter 19 Instructions and Procedures 55 Chapter 20 Informal Reports 58 Chapter 21 Formal Analytical Reports 61 Chapter 22 Proposals 64 Chapter 23 Oral Presentations and Video Conferencing 67 Chapter 24 Blogs, Wikis, and Web Pages 70 Chapter 25 Social Media 73 PART 1 COMMUNICATING IN THE WORKPLACE CHAPTER 1. Introduction to Technical Communication True/False Questions 1. Technical communication rarely focuses on the author’s personal thoughts or feelings. 2. Few technical documents have a persuasive purpose. 3. Phone calls, conversations, and meetings have largely replaced the need for written documents. 4. Most technical writing is done in teams. 5. All documents have some persuasive aspect. 6. Technical writers cannot be held liable for faulty information, but the companies they work for can. 7. Technical communication includes digital media such as podcasts and online videos. 8. Digital communication is the universal global standard for technical communication. Fill-in-the-Blank Questions 9. -centered documents focus on what people need to learn, do, or decide. 10. Communications and critical thinking are examples of skills. 11. Most technical documents are intended to persuade, inform, or __________. Multiple-Choice Questions 12. Which of the following documents is an example of technical writing primarily intended to persuade? (a) a grant proposal to obtain funding from a community agency (b) a training manual for coffee shop employees for making different drinks (c) instructions for assembling a desk (d) a handout from a doctor explaining how to prepare for surgery 13. When trying to make sense of information, people should __________. (a) consider how others might interpret the information (b) rely on the searching technology to judge the credibility of a source (c) assume that information found should also be shared (d) let the data speak for themselves 14. Effective technical documents __________. (a) use visuals as a substitute for words when possible (b) include extra information as a bonus to readers (c) avoid white space (d) stay away from integrating links 15. Of the following statements, which is most accurate? (a) As long as a document is persuasive, it need not be clear and efficient. (b) Instructions and procedures are two types of persuasive documents. (c) At some point, all professionals engage in technical communication. (d) Technical documents focus on the writer’s needs. 16. Which of the following statements is most accurate? (a) Technical communication avoids using chat sessions. (b) Technical communication generally focuses on technical audiences. (c) Technical communication emphasizes long technical passages. (d) Technical communication may include blog posts. 17. When communicating globally, it is important to __________. (a) consistently deliver documents in informal language (b) emphasize face-to-face communication to ensure everyone gets to know each other (c) make sure to include hard-copy formats (d) adjust the form of communication to the specific cultural context ANSWER KEY 1. T 2. F 3. F 4. T 5. T 6. F 7. T 8. F 9. reader 10. portable 11. instruct 12. a 13. a 14. a 15. c 16. d 17. d CHAPTER 2. Meeting the Needs of Specific Audiences True/False Questions 1. A document may have both a primary and secondary purpose. 2. Highly technical audiences need facts and figures explained in the simplest terms. 3. A social media post may be an appropriate format for technical communication. 4. Provide readers with more than they want and need. 5. Determining all the needs of a large and diverse audience is easy to do. 6. Calculating the final costs of a document is not a technical communicator’s concern. 7. When writing a one-page memo for audiences with varying technical backgrounds, preferably rewrite it at different levels for different backgrounds. 8. A short document can be rewritten at different levels for different audiences. Fill-in-the-Blank Questions 9. An audience with no specialized training is called a audience. 10. The image of you that readers see “between the lines” is called your and is created by the tone you adopt. 11. The Profile anticipates your readers and their needs. Multiple-Choice Questions 12. Which is an accurate statement about informative abstracts? (a) Informative abstracts are confusing to nonexperts. (b) Informative abstracts are essential to any length document. (c) Informative abstracts can help nonexperts understand technical reports. (d) Informative abstracts are only appropriate for experts. 13. Which of the following readers is an example of a semi-technical audience for a manual on beekeeping? (a) someone who has knowledge about beekeeping from images in the media (b) a person with some background from a couple beekeeping workshops (c) a doctoral student specializing in bees (d) a beekeeper with 15 years of experience 14. Workplace readers expect that the tone __________. (a) reflects the relationship between the writer and reader (b) is consistently informal (c) is consistently formal (d) is consistently semiformal 15. Primary readers of a document are those who __________. (a) advise decision makers (b) are the main users of the document (c) are generally outside an organization (d) indirectly need the information 16. When you have an audience with different technical levels, a preferred approach would be to develop __________. (a) a one-page document with the lowest level of information (b) a comprehensive manual with the highest level of information (c) a web resource with links to different levels of information (d) a wiki focused on the needs of one set of readers ANSWER KEY 1. T 2. F 3. T 4. F 5. F 6. F 7. T 8. T 9. nontechnical 10. persona 11. Audience and Use 12. c 13. b 14. a 15. b 16. c